Privacy Policy + SMS Terms

 

Privacy Policy + SMS Terms — AromaPlan

 

AromaPlan is a brand of FullySense LLC, the legal entity responsible for all SMS communications and user-consent governance. We are committed to protecting the privacy, security, and personal data of all users, in compliance with the Telephone Consumer Protection Act (TCPA), CTIA guidelines, and U.S. carrier requirements including T-Mobile, AT&T, and Verizon.

SMS marketing opt-in is not a condition for purchase. The user acknowledges that consent is freely given and may be signed electronically.

1. Personal Information We Collect

To enable SMS communication and support our retail and marketing operations, we may collect the following data when voluntarily provided:

  • Mobile phone number
  • First and last name
  • Email address
  • Order-related customer journey information
  • Website-interaction data such as cookies and pages visited
  • Discount-code usage and purchase behavior
  • Customer-experience and segmentation information relevant to our services

2. How We Use Personal Information

The information collected may be used for marketing and transactional communications, including:

  • Sending promotions, offers, and advertising campaigns via SMS
  • Delivering discount codes, store coupons, and online offers
  • Announcing product launches and seasonal retail campaigns
  • Supporting internal analytics and audience segmentation
  • Improving customer experience and engagement
  • Providing customer support when explicitly requested by the user

3. Data Sharing and Protection

We do not sell, rent, or share phone numbers or SMS marketing consent with third parties, partners, or affiliates. SMS consent is used solely for AromaPlan communications governed by FullySense LLC.

Trusted technical service providers may receive operational data strictly necessary for SMS delivery or order communication. These providers operate under rigorous confidentiality obligations, security requirements, and ongoing legal and carrier-compliance review.

4. SMS Consent & Permitted Message Types

By opting into SMS communications, the user agrees and electronically signs consent to receive messages from AromaPlan, which may include:

  • Retail marketing promotions and advertising campaigns
  • Exclusive offers and website discount codes
  • Online store coupons and loyalty communications
  • Product launch announcements and seasonal campaigns

5. SMS Terms — Carrier Required Disclosures

When participating in AromaPlan SMS programs, the following terms apply:

  • Message frequency varies based on campaigns and product updates.
  • Message and data rates may apply.
  • To unsubscribe, reply STOP.
  • For support regarding SMS communications, reply HELP.
  • SMS consent withdrawal, unsubscribe requests, and user removal inquiries are processed at the moment of receipt.

For customer-support requests unrelated to SMS consent, users may contact:

AromaPlan Support Team
Email: support@aromaplan.com

6. Internal Security Measures

We maintain strict internal data-governance practices, including:

  • Secure data storage and infrastructure safeguards
  • Restricted internal access limited to authorized personnel only
  • Mandatory nondisclosure agreements with operational providers
  • Procedures to mitigate unauthorized access, misuse, or data incidents
  • Recurring policy and process reviews to maintain legal and carrier compliance

7. Opt-Out, Withdrawal, and User Rights

Users may at any time:

  • Request removal of their phone number from our SMS list
  • Withdraw promotional SMS consent by replying STOP
  • Request information and transparency regarding data usage
  • Contact support for assistance with privacy and communication preferences

Requests to unsubscribe or withdraw SMS consent are honored instantly and processed at the moment of receipt.

8. Accessibility & Carrier Best Practices

This policy should be published on a publicly accessible page on the website, linked next to SMS consent checkboxes on forms where users provide their phone numbers, and referenced in the footer of the site to ensure carrier-compliant visibility and user access.

9. Policy Updates

This policy may be revised when necessary to maintain legal compliance or to reflect updated carrier standards and operational practices. The latest version is always available on the public policy page of the AromaPlan website.