Subscription Policy

1.1. By subscribing to the AromaPlan product plan, the customer receives a 20% (twenty percent) discount on the products included in the subscription.

1.2. While the subscription remains active, the customer is entitled to the benefits described exclusively for the items selected within the plan. The company reserves the right to modify eligible products or discount percentages with prior notice.

1.3. The customer may change the fragrance of the subscribed product(s) at any time by accessing the customer portal available at customer.aromaplan.com.

2.1. Customers may request cancellation of their subscription at any time by sending an email to support@aromaplan.com.

2.2. Once the cancellation request is received, the subscription will remain active until the end of the current billing cycle and will be automatically terminated thereafter. No further charges will be made after the end of the subscription.

2.3. A minimum of 30 (thirty) calendar days’ notice is required to process the cancellation. Otherwise, one additional billing cycle may be charged, in accordance with the agreed terms.

2.4. No refunds will be issued under any circumstances. All sales are considered final, and FullySense, the company managing the subscription, does not offer any form of money-back guarantee.

2.5. By subscribing, the customer acknowledges and agrees to this policy and expressly confirms that no refunds will be granted under any condition, including but not limited to dissatisfaction, voluntary discontinuation, or early cancellation prior to the end of the active subscription period.

3.1. By subscribing, the customer authorizes automatic recurring billing to the credit card provided at the time of purchase or updated later via the customer portal.

3.2. In the event of a failed payment attempt, the company will make up to three (3) additional automatic attempts to process the charge on subsequent dates.

3.3. If all three attempts are unsuccessful, the subscription will be automatically paused until the customer resolves the payment issue by updating the payment method or settling the outstanding amount.

3.4. During the suspension period, all subscription benefits will be withheld, including discounts and free shipping. Orders will not be processed or shipped until payment is successfully received.